Company:
Servora International Location: Remote (Global) Employment Type: Full-time Servora International is a rapidly growing BPO provider based in Tallinn, Estonia. We are dedicated to delivering high-performance operational solutions with an unwavering commitment to quality, data sovereignty, and professional excellence. As we scale our operations, we are seeking experienced contact center professionals to join our expanding team. The Role: We are currently building a Global Talent Pipeline for upcoming operational projects. We are looking for highly skilled individuals who can maintain operational standards, drive performance, and contribute to our continuous improvement initiatives. Key Qualifications: Professional Experience: Minimum 2 years of experience in high-volume contact center environments (Customer Support, Quality Assurance, or Workforce Management). Analytical Competency: Proven ability to manage performance metrics and data sets using Excel/Google Sheets; proficiency in identifying trends and operational bottlenecks. Problem-Solving \& Decision Making: Demonstrated ability to handle complex escalations, make sound independent decisions, and manage workflows under pressure. Operational Proficiency: Deep understanding of real-time queue management, service level agreements (SLAs), and quality calibration processes. Self-Management: High level of autonomy with the ability to maintain consistent productivity standards in a remote work environment. What We Offer: Performance-Based Compensation: Competitive salary structures that recognize and reward individual results and expertise. Career Advancement: Transparent pathways for internal promotion and professional development as our operations expand. Professional Culture: An environment that prioritizes clear communication, operational efficiency, and a respectful workplace. Sustainable Work Environment: A commitment to work-life balance and a professional remote-first operational model. How to Apply: 1. Click the "Apply" button to submit your formal application and CV. 2. Follow the Servora International LinkedIn page to stay informed about our company growth, service expansions, and future career opportunities. Servora International -- Operational Excellence through Expertise.*
