Microsoft Company Profile

Software Engineer

Microsoft

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Microsoft Development Center Estonia, with Offices in Tallinn and Tartu, is part of the Experiences & Devices division within Microsoft and well known for its Skype history. Today, our focus is much broader: We are building the Intelligent Conversations & Communications Cloud (IC3) which powers communication services for millions of Microsoft customers around the world across products such as Skype, Skype for Business, Microsoft Teams, Xbox, Windows, Azure and more. Our IC3 platform is one of the largest Azure deployments worldwide and growing rapidly. We own many large-scale applications in Estonia: from real-time communications, engineering systems to commerce, payments, anti-fraud and SMS. Together with partner teams across Microsoft we build and run an intelligent fabric of communication services to empower every person and organization to achieve more.We develop highly scalable and reliable backend services running on Azure, supporting millions of Microsoft customers every day.Would you be interested to solve complex challenges with VoIP on enterprise networks? Do you have the passion for hacking your way to the root of the problem using code and data? We have an opportunity for you in Media Site Reliability Engineering team located in both Tallinn and Mexico City.Our Media team is responsible for solving all audio/video issues in enterprises using Microsoft Teams and Skype for Business. In collaboration with customer support, we help to take care of incoming incidents and drive them all the way from triage to resolution. In collaboration with media services and client-side engineering teams, we build sophisticated monitoring and diagnostic tools, use rich service and client-side telemetry and data to detect and react to possible issues before customers notice them.ResponsibilitiesCollaborating with customer support to establish efficient triaging process for media related issues, maintaining media wide troubleshooting guidesWorking with customers, learning specifics of their network/device topologies and collecting information needed to solve their issuesSupporting documentation on customer best practices with network/device setup for mediaDeveloping diagnostic tools to facilitate investigation and troubleshootingBuilding intelligent monitoring tools to fast track problem detection and resolutionGetting insights from media services and client-side telemetry, logs and dataCollaborating with partner teams and helping them solve the problemsParticipating in on-call rotationQualificationsExcellent communication and interpersonal skillsFamiliarity with one or more general purpose programming languages including but not limited to: Python, C#, Java, PowerShell, JavaScriptDemonstrated ability to write, debug and fix codeExperience with engineering systems: git, CI and monitoring systemsTroubleshooting and problem-solving skills across network, devices, application, and distributed servicesExperience with data analysis, writing queries and scripts to process and visualize dataFast learner, out of the box, quick and agile thinking to adapt to fast pace and changing environmentPreferred, Not RequiredBA/BS in Computer Science, Computer Engineering or related technical discipline, or in place of 4-year degree, an equivalent industry internship or industry software engineering experience2+ years of scripting and programming experience (preferably .NET, PowerShell, Python, C#)Networking knowledge: basic protocols TCP/UDP/DNS, debugging toolsMultimedia domain knowledge: RTP/SDP protocols, audio/video devices, audio/video codecsDemonstrated technical experience with site reliability engineering or software development and operationsExperience building or operating distributed cloud-based software servicesWe're looking for a person with good energy and strong technical/logical mind rather than someone with specific domain experience.Microsoft Development Center Tallinn offers an enthusiastic, high paced work environment where you can impact millions of users around the world. We are open minded, diverse and work flexible hours. You can look forward to an attractive work environment, state of the art benefits and the latest hardware and software in daily use. We subsidize food and beverages, public transport, gym, phone, broadband. Sports and gaming groups focus on your wellbeing. We are also focusing on your personal and professional development within MDCE and beyond.Microsoft is an equal opportunity employer and supports workforce diversity. All applications for vacant positions will be welcomed and will be considered on the relative merits of the applicant against the role profile for the position regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. 81tahttps://sway.office.com/KfODVQeV1EL50Axm?ref=Link

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